Refund Policy

At Reach My Destinations, we strive to provide our clients with the highest quality immigration and visa consulting services. We understand that circumstances can change, and you may need to request a refund. Our refund policy is designed to be fair and transparent.

1. Consultation Fees

-Initial Consultation: Fees for the initial consultation are non-refundable. This fee covers the time and resources spent by our consultants to provide you with professional advice and a personalized immigration plan.

-Follow-Up Consultations: Fees for any follow-up consultations are also non-refundable once the consultation has taken place.

2. Service Fees

– Processing Fees: Service fees for visa and immigration application processing are non-refundable once the application has been submitted to the relevant authorities.

– Documentation Review: Fees for document review services are non-refundable once the review process has commenced.

3. Package Fees

– Full Service Packages: For comprehensive service packages, refunds are available on a pro-rata basis. This means you will be refunded for the portion of the service that has not yet been rendered. The refund amount will be calculated based on the remaining services not yet performed.

– Partial Services: If you have opted for a partial service, refunds will only be provided for services that have not yet been initiated.

4. Special Circumstances

– Visa Denials: If your visa application is denied, we do not offer refunds for services rendered. Our consultants provide expertise and guidance, but the final decision rests with the immigration authorities.

– Force Majeure: In the event of unforeseen circumstances beyond our control (e.g., changes in immigration laws, natural disasters, pandemics), refunds will be assessed on a case-by-case basis.

5. Refund Process

– Request for Refund: To request a refund, please contact our customer service team at info@reachmydestinations.com with your case number and a detailed explanation of your request.

– Review and Approval: Our team will review your request and respond within 14 business days. Approved refunds will be processed through the original method of payment.

– Processing Time: Refunds will be processed within 30 business days of approval. Please note that processing times may vary depending on your financial institution.

6. Amendments

– Policy Changes: Reach My Destinations reserves the right to amend this refund policy at any time. Any changes will be updated on our website, and it is your responsibility to review the policy periodically.

Reach My Destinations is committed to providing exceptional service and ensuring your satisfaction. We appreciate your trust in our services and look forward to assisting you with your immigration and visa needs.

By using our services, you agree to the terms of this refund policy.